Dial-A-Ride is a service designed for people who cannot access or use conventional modes of transport, including wheelchair users. We are a membership organisation, therefore you will be required to register with us before you can benefit from our services. You must be a member of FACT to use this service.

Our buses are fully accessible and equipped with clamps and fittings to secure you and your wheelchair in safely. If preferred the driver can assist you with transferring to a seat.

This is a door to door service and will take you anywhere you need to go in the town. The drivers offer assistance to individual passengers in boarding and leaving the vehicle and makes sure you are transported safely during the journey, but we are not able to offer support once your destination is reached, however you can take an escort with you. The bus will pick up other members on route and the time of your journey will vary depending on how many people are travelling. Please note that all our times listed on the timetables are approximate.

So that Dial-A-Ride can be available to as many people as possible it does follow a form of route and timetable. To find out which days/times it serves your area, please refer to the timetable for your area.

We also run a “Special” Dial-A-Ride, going to either Kings Lynn, Huntingdon, Ely, Stamford and Peterborough, plus Day Trips all year long. Please refer to the Dial-A-Ride Specials and Day Trips timetables for dates and fares.

Just like any other bus service, Dial-A-Ride has to charge fares, but these are kept as low as possible. Members with a valid ​Cambridgeshire & Peterborough Combined Authority’s concessionary bus pass can travel on our Dial-A-Ride service free of charge. If you require more information about the bus pass scheme please contact us or visit the CPCA website.

Please make sure you have booked before 3pm the day before you wish to travel.

To become a Dial-A-Ride member please refer to the registration process.